• Q: What types of gift baskets do you offer?
A: We have a variety of curated gift baskets for different occasions, including birthdays, holidays, congratulations, sympathy, baby shower, employee appreciation,and more.
• Q: Can I customize a gift basket?
A: Yes, absolutely! You can choose items to add or substitute within a basket to personalize it for your recipient. Update your order form with your substitution request or contact us at email: [email protected]. We will contact you as soon as possible with your substitute confirmation.
• Q: Do you offer corporate gifting options?
A: Yes, we create custom packages for corporate events, employee appreciation, and client gifts with bulk discounts available.
Ordering and Payment
• Q: How do I place an order?
A: Simply browse our website, select your desired gift basket, add any customization options, and proceed to checkout to complete your order.
• Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and secure online payments.
• Q: Is my payment information secure?
A: Yes, we use stripe as our credit card processer and do not see your credit card information. Your card information goes directly to stripe who uses industry-standard encryption to protect your payment details.
Shipping and Delivery:
• Q: Can I pickup the basket myself?
A: unfortunately, we do not provide pickup services. We provide free delivery on orders over $100.00.
• Q: Delivery
A: Free delivery on orders over $100.00
• Q: Delivery Method
A: Choose your delivery option during checkout
Delivery option 1 Zone 1- (0-5 km from postal code L6Y 0J2): $5.00
Delivery option 2 Zone 2 - (6-10 km from postal code L6Y 0J2): $10.00
Delivery option 3 Zone 3- (11-20 km from postal code L6Y 0J2): $15.00
Delivery option 4 Zone 4- (21+ km from postal code L6Y 0J2) $20.00
Delivery option 5 All Zone- (spend $100.00): Free delivery on your order.
• Q: Where do you ship to?
A: We are a local business and do not provide shipping.
• Q: Can I specify a delivery date for my gift basket order?
A: Yes, you can specify your desired delivery date and time for your gift basket. We will then schedule delivery to ensure your order arrive as close as possible to your specific date and time. If no shipping date is specified, we will deliver your order within 2 business days.
• Q: Do you need the receiver's phone number before delivery?
A: Yes, as a backup, we usually ask the purchaser to verify that someone will be home to accept delivery. However, if we arrive at a location and the recipient is not home and there is no secure spot to leave the basket. We will contact the receiver to verify when they will be home. Please ensure the delivery address is correct. There may be additional charges if we have to make a return trip.
• Q: Can you make the delivery a surprise?
A: YES, we love surprize delivery and love to see the look on the recipient face.
• Q: How long does delivery take?
A: If the product is in stock, standard delivery typically takes 2 business days within Brampton, Missssauga, Halton, Georgetown and Caledon. If we have to source the products it make take 3 to 5 business days.
• Q: Can I get same-day delivery?
A: Unfortunately, we do not provide same-day delivery. Our delivery turnaround is 2 business days.
• Q: Do you leave gift baskets on the porch if no one is home to receive it?
A: Generally, no! However, if we are instructed to do so, we will take a picture and leave it on the porch, hidden from the view of the street.
Customization and Special Requests:
• Q: Do you make fruit basket?
A: Yes we create customize fruit basket with your recipient favorite fruits.
• Q: Can I add a personalized card to my gift basket?
A: Yes, we will include a custom greeting card with your personal message at no extra cost.
• Q: Can I request a specific item not listed on your website?
A: Yes, you can customize your basket with your favorite products, please email [email protected] or update your order form with your substitution. We will contact you as soon as possible with your substitute confirmation.
Returns and Exchange
• Q: What is your return policy?
A: All our baskets are usually final sale, If however, the basket is damage during delivery, we will replace it with a substitute basket.
• Q: Can I exchange a gift basket?
A: Unfortunately, all our baskets are final sale, you are showed a picture of the basket before delivery. You can make changes to the basket at that time.
Contact us:
• Q: How can I contact customer service?
A: You can reach us via email at [email protected], phone 1-416-704-5105, or through our live chat feature on the website to discuss gift basket ideas and enquiries.