We offer free delivery on orders over $100.00! Happy Shopping 

Q: What types of gift baskets do you offer? A: We have a variety of curated gift baskets for different occasions and a variety of options, including fruit, chocolate lovers, spa day, new baby arrival, wine and cheese, or coffee and tea baskets, making these baskets perfect for birthdays, anniversaries, employee appreciation or a simple “thank you.” • Q: Can I customize a gift basket? A: Yes, you can choose items to add or substitute within a basket to personalize it for your recipient. Update your order form with your substitution request or contact us at: Email: urbandecorbaskets@gmail. com or Phone: 416-704-5105. We will contact you as soon as possible with your substitute confirmation. • Q: Do you offer corporate gifting options? A: Yes, we create custom packages for corporate events, employee appreciation, and client gifts with bulk discounts available. Ordering and Payment • Q: How do I place an order? A: Browse our website, select your desired gift basket, add any customization options, and proceed to checkout to complete your order. • Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and secure online payments. • Q: Is my payment information secure? A: Yes, we use Stripe as our credit card processor and do not see your credit card information. Your card information goes directly to Stripe, which uses industry-standard encryption to protect your payment details.

Urban Decor Baskets Privacy Policy Introduction: Urban Décor Baskets is committed to protecting your privacy and ensuring the security of your personal information. When you interact with our website, place orders, or use our services related to our gift baskets. This privacy policy explains how we collect, use, disclose, and safeguard your personal information. Information we collect: • Personal Details: When you place your order, we will ask you to provide certain personal information such as your name, email address, phone number, shipping address, billing address, and preferred payment method that can be used to identify or contact you. • Order Information: We will also collect details about your gift basket purchase, special instructions provided, items selected, recipient name, address and phone number. How We Use Your Information: • Order Processing: To process your orders, including delivery, payment verification, and communication regarding your order status. • Customer Service: We will respond to your inquiries, provide support, and address any concerns you may have promptly. Contact us at urbandecorbaskets@gmail.com Phone: 416-704-5105 for enquiries. • Legal Compliance: We may disclose your information if required by law, court order, or to comply with a government investigation. Protecting Your Information: • Security of Data Measures: We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure servers. The security of your data is important to us therefore we strive to protect your data at all costs. • Data Retention: Urban Decor Baskets will only retain your personal information for as long as necessary to fulfill the order purposes outlined in this policy unless the law requires it to be retained longer. Your Privacy Controls: • Access and Update: You can access and update your personal information by contacting us at urbandecorbaskets@gmail.com • Changes to This Policy: We may update our privacy policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective on the date posted on this page. Effective: February-03-2025 Contact Us: If you have any questions about our privacy policy Please contact us at: • urbandecorbaskets@gmail.com • By visiting our website: https://urbandecorbaskets.com/contact • Phone: 1-416-704-5105

• Q: Can I pick up the basket myself? A: Unfortunately, we do not provide pickup services. We provide free delivery on orders over $100.00. • Q: Delivery A: Free delivery on orders over $100.00 • Q: Delivery Method A: Choose your delivery option during checkout Delivery option 1 Brampton South - Postal Code L6X - $8.00 Delivery option 2 Brampton South - (Postal code L6Y, L6X): $12.00 Delivery option 3 Brampton East, West North (Postal Code L6A, L6B, L6C, L9A, L9B, L9C, L0G, LOH, L6A, L6E, L6L, L6N, L6W, L6W) $20.00 Delivery option 4: All Delivery area (spend $100.00): Free delivery on your order. • Q: Where do you ship to? A: We are a local business and do not provide shipping. • Q: Can I specify a delivery date for my gift basket order? A: Yes, you can specify your delivery date and time for your delivery. We will then schedule delivery to ensure your order arrive as close as possible to your specific timeframe. If no shipping date is specified we will deliver your order within 2 business days. • Q: Do you need the receiver's phone number before delivery? A: Yes, as a backup, we usually ask the purchaser to verify that someone will be home to accept delivery. However, if we arrive at a location and the recipient is not home and there is no secure spot to leave the basket. We will contact the receiver to verify when they will be home. Please ensure the delivery address is correct. There may be additional charges if we have to make a return trip. • Q: Can you make the delivery a surprise? A: YES, we love surprise delivery and love to see the look on the recipient's face. • Q: How long does delivery take? A: If the product is in stock, standard delivery typically takes 2 business days within Brampton, Mississauga, Halton, Georgetown and Caledon. If we have to source the products it may take 3 to 5 business days. • Q: Can I get same-day delivery? A: Unfortunately, we do not provide same-day delivery. Our delivery turnaround is 2 business days. • Q: Do you leave gift baskets on the porch if no one is home to receive it? A: Generally, no! However, if we are instructed to do so, we will take a picture and leave it on the porch, hidden from the view of the street. Customization and Special Requests: • Q: Do you make fruit baskets? A: Yes! We create customized fruit baskets with your recipient's favourite fruits. • Q: Can I add a personalized card to my gift basket? A: Yes! We will include a custom greeting card with your personalized message at no extra cost. • Q: Can I request a specific item not listed on your website? A: Yes! You can customize your basket with your recipient's favourite products. Please mail: urbandecorbskets@gmail.com or call 416-704-5105, or update your order form with your substitution. We will contact you as soon as possible with your substitute confirmation. Contact Us If you have any questions about our return and refund policy, feel free to contact us: 📧 Email: urbandecorbaskets@gmail.com 📞 Phone: 416-704-5105 🌐 Website:www.urbandecorbaskets.com Thank you for choosing Urban Decor Baskets for your gift-giving needs. We appreciate your business and look forward to serving you again.

Urban Decor Baskets Return Exchange & Refund Policy At Urban Decor Baskets we take great pride in creating high-quality and meticulously curated gift baskets. Our primary goal is to ensure your complete satisfaction with your purchase. Should you encounter any issues, please do not hesitate to contact us for assistance. Can I return or exchange gift baskets? Q: What is your return policy? A: All our baskets are usually final sale. Q: Can I exchange a gift basket? A: Unfortunately, all our baskets are final sale. The customer is sent a picture of the basket before wrapping. Changes to the basket can be made at that time. Damaged or Incorrect Orders Policy If your order arrives damaged or contains incorrect items, we are happy to exchange the products or give you a full refund. We will substitute the basket with equal or better-value products of your choosing. • Contact us within 7 days of receiving your order. • Send an email to: urbandecobaskets@gmail.com with your order number and a clear photo of the damaged or contact us by phone at: 416-704-5105 with your order number and a clear photo of the damaged or incorrect items. • We will review your request and offer a replacement, refund, or store credit, depending on the situation. Refunds & Cancellations • Order Cancellations: If you need to cancel your order, please do so before it has been processed for shipping. Orders cancelled before shipping are eligible for a full refund. • Refund Process: If a refund is approved, it will be processed within 5-7 business days to your original payment method. • Dissatisfaction: If you are unsatisfied with your order, please reach out to us. While we cannot accept returns on perishable goods, we will work with you to find a solution, which may include store credit or a partial refund. Contact Us: If you have any questions about our return and refund policy, feel free to contact us: 📧 Email: urbandecorbaskets@gmail.com 📞 Phone: 416-704-5105 🌐 Website:www.urbandecorbaskets.com Thank you for choosing Urban Decor Baskets for your gift-giving needs. We appreciate your business and look forward to serving you again.

At Urban Décor Baskets, we are here to assist you in finding the ideal gift. We take great pride in crafting exquisite custom gift baskets for every occasion, tailored to the recipient’s taste and your price range. Each basket is uniquely created with a personal touch for your gift recipient. Our passion for gift-giving drives us to design thoughtful gift baskets that bring joy to both the giver and the recipient. We offer numerous gift basket options, including fruit, chocolate lovers, spa day, wine and cheese, baby, or coffee and tea baskets, making these baskets perfect for birthdays, anniversaries, or a simple “thank you.” With our high-quality selection of products, your gift basket will not only be beautiful but will also be practical. For our corporate clients, we understand the importance of making a lasting and positive impression. That’s why we provide customized gift baskets that reflect your brand and express your appreciation for your clients or employees. At Urban Décor Baskets, we believe that giving is not only rewarding, but it's also beneficial for our emotional well-being. We collaborate with clients to create personalized gift baskets suitable for any occasion, whether you are celebrating a business milestone or a special personal event. Don’t wait any longer to spread joy and appreciation. Order your basket today! Contact Us: If you have any questions about our privacy policy, please Contact us at: • urbandecorbaskets@gmail.com • By visiting our website: https://urbandecorbaskets.com/contact • Phone: 1-416-704-5105